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| 07/09/2026 10:50 AM |
New 2026 Benchmark Maps AI Customer Service Performance Across Six Industries: Resolution, CSAT, and Cost Per Resolution |
 Aissist.io study across six industries and 40+ sources puts vendor headline resolution rates at 67–90% and estimates CSAT of 78 Aissist.io, the agentic AI operational layer for customer service, today published its AI Customer Service Benchmark 2026, an industry-wide analysis of the three metrics that determine whether AI support actually works: genuine end-to-end resolution rate, […] The post New 2026 Benchmark Maps AI Customer Service Performance Across Six Industries: Resolution, CSAT, and Cost Per Resolution appeared first on AiThority. |
| 07/09/2026 10:47 AM |
YouGov Parallax Launches – the World’s First Research Product to Combine AI Twins with Validation from Real Consumers |
 • YouGov Parallax pairs simulated data generated from individually mapped AI twins with super-fast automated survey validation, delivering broader, deeper, more reliable insights than either approach alone. • Directly addresses the core limitation of current alternative models – the absence of verifiable ground truth – by giving clients a structured way to validate simulated findings […] The post YouGov Parallax Launches – the World’s First Research Product to Combine AI Twins with Validation from Real Consumers appeared first on AiThority. |
| 07/09/2026 10:42 AM |
Sourcetable Humiliates Microsoft Copilot and Google Sheets in New AI Benchmark |
 Independent Sourcetable Benchmark shows Sourcetable clearing every test while Copilot and Google Sheets choke on real-world data work. There’s a quiet massacre happening in the world of spreadsheets, and almost nobody’s covering it. That changes today. Sourcetable, the AI-powered spreadsheet platform gunning to make Excel look like a fax machine, just published the results of […] The post Sourcetable Humiliates Microsoft Copilot and Google Sheets in New AI Benchmark appeared first on AiThority. |
| 07/09/2026 08:59 AM |
Nokia and NestAI build capability for AI-enabled defense operations with resilient connectivity in denied environments |
 Nokia and NestAI build capability for AI-enabled defense operations with resilient connectivity in denied environments Integrates AI, deployable 5G and sensing into a single defense capability Accelerates sovereign European defense technologies for the next generation of military missions Nokia Defense and NestAI, one of Europe’s fastest-growing AI labs for defense, are advancing their technology partnership […] The post Nokia and NestAI build capability for AI-enabled defense operations with resilient connectivity in denied environments appeared first on AiThority. |
| 07/09/2026 08:56 AM |
Accela® Acquires Civira AI Platform to Bring AI-Assisted Configuration and Implementation to Government Technology |
 Accela, a leading provider of cloud solutions for state, county, and city governments, announced it has acquired the Civira AI platform, a pioneer in AI agents purpose-built for civic technology. With this acquisition, Accela will embed Civira’s AI technology across the deployment lifecycle of its solutions, accelerating configuration, implementation, and ongoing maintenance, and meaningfully reducing […] The post Accela® Acquires Civira AI Platform to Bring AI-Assisted Configuration and Implementation to Government Technology appeared first on AiThority. |
| 07/09/2026 08:53 AM |
Intermap Expands Aquarius RMA Platform with Property Valuation Analytics and Accelerates European Growth |
 Growing adoption by leading Czech insurers strengthens Intermap’s risk analytics platform and drives expansion into new markets Intermap Technologies, a global leader in geospatial intelligence powered by proprietary 3D data and AI-driven analytics, announced the expansion of its Aquarius RMA risk analytics platform with integrated property valuation analytics, continued adoption by leading Czech insurers and […] The post Intermap Expands Aquarius RMA Platform with Property Valuation Analytics and Accelerates European Growth appeared first on AiThority. |
| 07/09/2026 08:52 AM |
SEALSQ and GlobalFoundries Partner to Accelerate Post-Quantum Cryptography and Quantum Computing Technologies |
 SEALSQ Corp and GlobalFoundries announced a strategic Memorandum of Understanding (MoU) to co-develop across secure semiconductor platforms, Post-Quantum Cryptography (PQC) and emerging semiconductor-based quantum computing technologies. The partnership leverages GF’s process technology leadership and manufacturing capabilities alongside SEALSQ’s expertise in hardware-based certified security, PQC-ready silicon solutions and ongoing investments in quantum technologies. Semiconductor CMOS technology […] The post SEALSQ and GlobalFoundries Partner to Accelerate Post-Quantum Cryptography and Quantum Computing Technologies appeared first on AiThority. |
| 07/09/2026 08:52 AM |
Plenful Announces GFI Agent to Automatically Close the Loop on Missing MFP Refunds |
 GFI Agent automates Good Faith Inquiry submission and ESP reporting, helping pharmacy teams recover every refund owed without the manual chase. Plenful, the leading AI workflow automation platform for pharmacy teams, announced GFI Agent, a new capability within its MFP Intelligence solution designed to autonomously resolve duplicate or missing refunds. Pharmacy teams can utilize GFI […] The post Plenful Announces GFI Agent to Automatically Close the Loop on Missing MFP Refunds appeared first on AiThority. |
| 07/09/2026 08:13 AM |
Sygnia Investigation Finds AI Accelerated Attack Enabled Lone Threat Actor to Rapidly Compromise Enterprise Cloud Environment |
 Financially motivated cyberattack reveals agentic AI workflows to accelerate victim reconnaissance, attack tool development, command structuring and environment-specific adaptation. AI-assisted attack at scale accelerated initial access to broad cloud compromise within 72 hours. Attacker-developed scripts and malicious code exhibited characteristics consistent with AI generation, indicating code was created or adapted as the intrusion progressed. Threat […] The post Sygnia Investigation Finds AI Accelerated Attack Enabled Lone Threat Actor to Rapidly Compromise Enterprise Cloud Environment appeared first on AiThority. |
| 07/09/2026 08:11 AM |
Incedo DataXel Now Available on Google Cloud Marketplace to Accelerate Enterprise Data Modernization |
 Incedo Inc., a leading global AI and data transformation firm, announced the availability of Incedo DataXel on Google Cloud Marketplace. Incedo DataXel is an agentic AI-powered data modernization platform that helps enterprises replace legacy data warehouses and ETL environments with scalable, AI-ready data foundations—faster and with less risk. Also Read: AiThority Interview with Matej Bukovinski, Chief […] The post Incedo DataXel Now Available on Google Cloud Marketplace to Accelerate Enterprise Data Modernization appeared first on AiThority. |
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